Yes, we are happy to accept your setback for an exchange within (15) days, as long as it is not been used, worn, or tampered with.

We will provide an exchange on unused hair extensions within (15) days of the date that you receive your hair extensions.

YES, you are responsible for most exchange shipping cost except quality problems and wrong delivery. We recommend that you send your item back with a tracking option, Rock-It Hair & Beauty will not be responsible for lost packages. NOTE please indicate EXCHANGE NO DUTIES on the package, otherwise, the package may be returned to you.

Email us at info@readytoreadytorockit.co.uk and let us know your order number, as well which shade you would like to exchange for. We will then provide you with instructions and a return address to ship your item back to for exchange. All items will be inspected to see if you can get an exchange. NOTE we highly recommend shipping your item via a trackable shipping option, as that it can greatly expedite the process.

No, you must contact us prior to sending us your exchange as the return address may be different from the address your order was originally shipped from. Also, the RMA facilitates tracking of your returned product and expedites your exchange. Please note that exchanges for merchandise returned without contacting us cannot be guaranteed.

We will send you the different colours/styles of hair after we have received your returns and inspected it and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information of the item being sent back for us to place the order for your exchange. It takes 1-4 days to process all orders from the moment we place it in our system USA orders takes 3-5 business days to be delivered with standard free shipping and European orders may take anywhere from 3-7 business days.

Human hair extension is considered a hygienic product we take matters of hygiene and public safety seriously and do not allow used items to be returned or exchanged for the safety of all our customers. We are not alone other hair extensions suppliers do not allow returns or exchanges of used items for the same reason.

You may contact us
At email info@readytorockit.co.uk and WhatsApp number +4407497517808 we will always respond within 24 hours and will always be willing to assist you